About Premier Health of America

Our client, Premier Health of America, a specialized healthcare services leader, is seeking a Director of Operations to join their currently high-growth company looking to bring their expertise to support the strategic, ambitious growth and operations plan.

This medium-sized, entrepreneurial, and fast-growing public company is in the early stages of deploying its activities outside of Quebec, which will require the contribution of a growing team.

The company provides an effective and comprehensive range of staffing and outsourced services solutions for healthcare needs to governments, corporations, and individuals. Through its different business units, PHA employs over 4,500 active professionals working everywhere in Quebec as well as most Canadian northern territories.

Culture, Mission, and Values

As a leader in its field, technology is at the heart of its mission, vision, and corporate values to provide a unique experience to all its users.

Thanks to their ambitious projects, their avant-gardism, and their great growth, the company is positioned as a leader in its field of expertise. Their complete and efficient service lines make our client a leading player with a diversified clientele.

Brief Description

Reporting to the CEO and in collaboration with the Executive Committee, the Director of Operations oversees three (3) divisions of Premier Health of America located in the northern crown.

The Director of Operations will ensure that a high level of service excellence is maintained and actively contributes to the growth of the company.

This key role will identify opportunities for improvement and implement the tools to achieve them. This person will have to mobilize and develop their team to enable them to grow and participate in the development of market share.

The Director of Operations will be responsible for coordinating all management activities to achieve the company’s growth and profitability objectives by sector. To do so, they will work in close collaboration with the HR, Sales & Marketing, IT, and Call Center team leaders.

Main Tasks and Responsibilities

• Participate in the execution of the company’s major orientations.
• Develop the action plan for the three divisions in line with the company’s strategic plan.
• Supervise and work in close collaboration with the key players in the various departments of the three divisions, namely Human Resources, IT, the Call Center, and Sales and Marketing, to ensure that the required resources are allocated and that the objectives are met.
• Participate in the development and administration of the annual budget, objectives, and KPIs for all three divisions.
• Manage and supervise the staff of their team under company policies (performance management, work schedule, meetings, etc.).
• Oversee and participate in the implementation of training plans for his team to ensure the development of talent potential and optimize team and company synergies.
• Proposes and implements process improvement strategies to increase productivity, and well-being at work and ensure the high level of performance of the services offered.
• Participate in the Executive Committee meetings and interact regularly with the CEO to ensure updates on activities or projects underway in his department.

Required Qualifications

Training

• University degree in business administration, management, or another relevant field

Professional Experience

• Minimum of 10 years of relevant experience in service companies
• Experience in staffing, travel, healthcare, business call centers, or other high-activity companies (an asset)
• Experience in managing operations in a growth environment
• Good knowledge of labor standards and accounting notions

Skills

• High level of comfort with technologies (ease of understanding different platforms and using them well)
• Implementation and monitoring of KPIs
• Bilingualism in French and English, both oral and written

Specific Abilities

• Understanding of the company’s mission and its customers
• Mobilizing leadership focused on teamwork, action, and the search for solutions
• Ability to manage in a high-growth business environment
• Managerial courage
• Highly curious, strategic, and practical
• Critical mind and sense of initiative
• Ability and willingness to get down to business when necessary

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Only the people selected for an interview will be contacted. We support the principle of employment equity.

TALINKO is a recruitment firm of middle and senior executives also offering support in the recruitment of members of the board of directors or advisory committee. We operate in different business sectors.

Please note that the masculine is used to lighten the text, without prejudice against the feminine form.